Holland Rewards Program Rules & Disclaimers

The Holland Rewards loyalty program is operated by Holland Industry for registered online customers. This program officially commenced on September 1st, 2026.

Holland Rewards points and their associated store cash credit equivalents are meant strictly and exclusively for use during online checkout on our website (www.hollandindustry.com).

• No In-Store Redemption: Holland Rewards points cannot be redeemed, used, or applied towards purchases made in physical retail stores, warehouse walk-in counters, or over the telephone.
• Online Account Verification: To earn and redeem points, customers must be logged into their verified Holland Industry online account at the time of checkout.

Holland Rewards points are promotional store credits provided at the discretion of Holland Industry and do not constitute property, currency, or legal tender of any kind.

To maintain program integrity and avoid fraudulent point accumulation, points from an online purchase are awarded only upon confirmed and finalized order fulfillment:

• Pickup & Mail Delivery Fulfillment: Points will only be given if purchase made online has been successfully received via pick up from store or received by mail. Point accrual remains provisional and inactive until order completion is verified.
• In-Store Pickup Orders: Validated after the customer successfully signs for and completes pick up from our physical store counter.
• Shipped Courier Orders: Validated once tracking confirms the shipment was received by mail / courier delivery.

Any transaction that does not result in a finalized, kept, and accepted purchase is disqualified from earning Holland Rewards:

• Damaged or Defective Goods: Products or entire orders that are reported damaged in transit, defective, or subject to warranty return/exchange will disqualify the associated points from accrual.
• Returned or Cancelled Orders: If an order or item is returned, cancelled, refunded, or subject to a credit memo, any points earned from that purchase will be deducted from your account balance.
• Negative Balance: If points earned on an order that is subsequently refunded were already redeemed on a subsequent order, Holland Industry reserves the right to adjust account balances or invoice the equivalent dollar credit value.

Participation in Holland Rewards is contingent on maintaining an active account in good standing:

• Payment Settlement Required: Points will not be awarded, and existing points may be frozen or rescinded, if payment for an order has not been completed, cleared, or successfully received.
• Account Not in Good Standing: Accounts with overdue balances, disputed transactions, chargebacks, commercial non-compliance, or fraudulent flags immediately forfeit all point eligibility and accumulated balances.
• Forfeiture Upon Account Closure: If an account is voluntarily closed by the user or terminated by Holland Industry for any reason, all accumulated Holland Rewards points are immediately and permanently forfeited with zero compensation.

Holland Rewards points are strictly personal and unique to the registered individual account:

• No Transfers Between Accounts: Points cannot be transferred, gifted, assigned, pooled, combined, or traded between different customer accounts, family members, businesses, or third parties.
• Limit to Originating Account: Points may only be redeemed by the specific account holder who made the qualifying purchase.
• No Inheritance or Sale: Points cannot be sold, brokered, auctioned, or bequeathed. Any unauthorized sale or transfer of points will result in immediate voiding of the points and account termination.

Holland Industry maintains zero tolerance for manipulation, exploitation, or abuse of the rewards system:

• Abuse includes, but is not limited to: creating duplicate accounts to bypass promotional restrictions, churning orders for points without intent to retain merchandise, utilizing automated scripts or bots, or misrepresenting delivery statuses.

Holland Industry reserves the right to amend, suspend, alter, or terminate the Holland Rewards program, in whole or in part, including earning rates (currently 3 points per $1.00 spent), point valuation (currently 100 points = $1.00 CAD), redemption caps, and qualifying product categories, at any time with or without prior notice.

Any changes will take effect immediately upon posting to this page. Continued participation in the program after modifications constitutes full acceptance of the revised terms.

If you have questions regarding your Holland Rewards point balance, pending transaction history, or program rules, our customer support team is happy to assist: